Shipping, returns and cancellations
Shipping info
Shipping generally takes 2-6 business days, depending on the service you choose at checkout.
You get free shipping over 100 CAD.
Returns
If you’re not feeling 100% about your order, let’s talk. For hygiene reasons we generally can’t accept returns, but we’re here for you! Let us know how we can help you. If the product you have received was damaged/broken in transit due to the negligence of the courier service, let us know! We'll figure it out.
DM us on @poof_off on Instagram - we are most active there. Or email us on hello@poofoffpimples.com <3
Order cancellation
By all means, cancel your order only if it has not been shipped from our warehouse. Once you place your order, it will be shipped from our premises within 1 business day. To know the whereabouts of your order and request for cancellation, kindly let us know, we'll see if it is possible by the time we get back to you. If the order has been shipped from our end, we're afraid we won't be able to cancel your order.
DM us on @poof_off on Instagram - we are most active there. Or email us on hello@poofoffpimples.com <3